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Frequently Asked Questions (FAQ)

Payment

What currencies do you accept?

The default currency of our website is in US dollars, which is automatically converted to your local currency.

How can I pay?

We offer a range of secure payment methods to cater to your convenience. You can choose from PayPal, Debit Card, and Credit Card – all major cards are accepted. Rest assured, our online payment system is backed by reputable platforms, ensuring your transactions are entirely safe. For alternative payment arrangements, we are pleased to accommodate wire transfers and various other options. Your peace of mind and seamless payment experience are our top priorities.

How much does shipping cost and how long it takes to deliver?

We offer complimentary shipping of the clothes through trusted carriers such as FedEx Express or DHL Express, ensuring a prompt and reliable delivery. Rest assured, there are no additional charges for this service!

Typically, the shipping process takes approximately 3 to 4 business days for destinations in the USA, Canada, Europe, and the Middle East. For New Zealand, Australia, Japan, and South Korea, please anticipate a slightly longer transit time of approximately 4 to 7 business days.

Alternatively, if you or someone you know is in the vicinity of our location in Ethiopia, you have the option to pick up the clothes and/or items directly from us. This provides a convenient way to obtain your order quickly and efficiently.

Order & Returns

How long does the product making process take?

Please note that the delivery times can vary based on the type of product you are ordering. Here are the estimated shipping durations for different categories:

1. Cloth: For clothing items, you can expect a delivery time ranging from 1 to 5 weeks. This timeline allows for processing, packaging, and shipping to your designated location.

2. Accessories: If you are purchasing accessories, such as jewelry or small fashion items, the shipping time typically falls within the range of 1 to 4 weeks.

3. Home and Kitchen Products: For home and kitchen products, including appliances, decor items, and utensils, the estimated delivery time is approximately 1 to 2 weeks.

4. Spices: If you are ordering our aromatic spices, please allow for a delivery time of 1 to 2 weeks. This timeframe ensures that the spices are carefully packaged and shipped to preserve their quality and freshness.

Please keep in mind that these timeframes are estimates and can vary depending on factors such as customs clearance, local delivery services, and any unforeseen circumstances. Rest assured, we strive to deliver your products as promptly as possible while maintaining the highest standards of quality and customer satisfaction.

Are the jewelry we sell real gold and silver?

No, we sells only gold and silver plated jewelry.

Does Ethiopian cultural shop have Ready Made clothes

Yes, we have. But not for all clothes on the website. Please contact us to check the stock availability of the cloth of your choice.

How do I place an order?

1. Start by selecting the desired product and clicking on “ADD TO CART.” This action adds the item to your virtual shopping cart.

2. Once you have finished adding all the products you wish to purchase to your cart, click on the “CHECKOUT” button. This will initiate the checkout process.

3. On the checkout page, you will be prompted to provide your shipping and billing address. Fill out the order form with accurate and complete information to ensure a smooth delivery process.

4. Double-check that you have entered the correct shipping and billing address. This step helps us ensure your order reaches the right destination.

5. After reviewing and confirming your shipping and billing details, click on the “PLACE ORDER” button to finalize your purchase. This action confirms your order and submits it for processing.

Do all the dresses come with a shawl (netela)?

Yes, Ethiopian cultural shop does send shawl (netela) with all dresses.

How do I order wholesale and other products that are not available on the website?

For products not currently listed on our site or for bulk orders intended for occasions such as family gatherings, weddings, or business needs, we are pleased to assist you. Please reach out to us via email at info@ethiopianculturalshop.com. Alternatively, you can contact us via phone at +251 946318457 or +251 961040511 through platforms like Viber, IMO, WhatsApp, and Telegram. We’re here to accommodate your special requirements and ensure a seamless ordering process.

Size

How can I find my correct size?

We offer the majority of our clothing items in a versatile free-size range, encompassing small, medium, large, extra-large, and more. To ensure a perfect fit, you have the option to refer to our comprehensive size guide for accurate measurements.

Alternatively, if you prefer, you can visit a skilled tailor to obtain your measurements and subsequently share them with us. Your satisfaction with the fit of our clothing is our priority, and we are here to accommodate your preferences.

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